Aetna Medicare Advantage Plans Florida – Medicare Dual Eligible Special Needs Program (T-SNP). This page contains information that will make it easier for you to use your benefits. It can help you get the care and health care you need.
We have prepared a welcome video for you. Check out some of the features and resources available through your plan.
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Our #1 goal: To make it easier for you to get the care you need. Now we start with a welcome call from a member of our team. They will confirm your plan and help answer your questions.
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You will receive a welcome kit in the mail. Inside you will find your quick start guide. It contains important benefits information and tips to help you get the most out of your plan.
You will also receive your Aetna® Member ID card in the mail. This includes your primary care provider and Member Services number. Keep it safe and always bring it to pharmacies and doctor visits.
Once your plan starts, you can take advantage of dental, vision and hearing insurance, as well as medical and prescription drug insurance.
All Aetna® D-SNP plans come with quarterly over-the-counter (OTC) payment. This allowance can be used to purchase approved health products such as pain relievers, cold and flu remedies, first aid supplies, and more.
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Check your welcome kit for your OTC program. Shows a wide range of approved health and wellness products that you can order using your quarterly OTC payment.
Most plans come with transportation assistance and a health food allowance. Benefits include transportation to and from approved locations such as practice, pharmacies, and nursing homes.
If your plan includes a Healthy Eating Allowance, you will also receive a Healthy Eating Card in the mail with information on how to use it. You can expect this after your project starts.
The Healthy Food Card is a monthly payment debit card. Use your card or download the free Healthy Benefits Plus app to purchase approved foods like fruits, vegetables, dairy, meats and seafood, and pantry staples.
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As an Aetna D-SNP member, you also have a personal care team. They are there to make it easy for you to get the care you need. Once your plan gets to know you, a member of your care team will call you and help you access the right care and plans for you.
Your care team can help you plan doctor visits. They can connect you to local programs to help you find healthy food, safe shelter, and more. Contact your care team if you have any questions about your health.
Do you have any after-hours health questions? No problem. The nurse hotline is always available 24/7, including at night and on weekends.
If you have any questions about the benefits of your plan and how they work, your dedicated Member Services team is here to help. You can reach us at 1-866-409-1221 (TTY: 711). You can find useful information and project documents on the member website: /MyDSNP.
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The first 30 days of becoming a new Aetna Medicare member are crucial. That’s why we’ve put together a brochure to let you know what you can expect as a new member.
A good journey requires a good guide. Our quick start guide will help you on your way. Packed with useful terms and definitions, an overview of benefits, and helpful contact information.
It’s always good to find out what’s included in your plan. Use the links below to search for specific doctors and medications.
Don’t forget to register on your secure Aetna member website. You can then log into your account at any time:
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At Aetna® we work hard to make it easier for you to maintain your health and enjoy your health plan benefits. Therefore, as a member of the Dual Eligible Special Needs Plan or D-SNP, you receive an additional benefits card, a Benefits Mastercard® prepaid card.
This card will arrive in the mail shortly after your program starts. An allowance is preloaded that can be used to pay for eligible products and services to help you stay healthy. Here’s how it works.
Your Extra Benefits card comes with information such as how and where you can use your card, and your quarterly payment amount. To use your payment, you must activate your card. You can do this in three ways.
To speak with a Member Experience Advisor, call 1-877-204-1817 (TTY: 711). The number is also found on your Extra Benefits card.
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Once your card is activated, your money can be used for spending. Since the payment is quarterly, it is renewed every quarter. It doesn’t roll over, so be sure to use it before it expires at the end of each quarter. You can spend as you wish on approved products or services. What can you pay for with your Extra Benefits Card payment?
General store! With your Extra Benefits card, you can buy approved healthy foods to help you feel your best. This includes fruit and vegetables, meat and seafood, healthy grains like bread and pasta, pantry essentials like flour and spices, and more.
Not sure if an item has been approved for purchase? Viewing covered items is easy using the NationsBenefits mobile app on your smartphone. You can download this app for free from the App Store and Google Play.
Additional Advantages The card can be used at authorized sales points. At checkout, swipe your card and select credit when prompted for the payment type. No PIN is required when you choose Credit. Or purchase healthy food for home delivery at Aetna.NationsBenefits.com or by calling 1-877-204-1817 (TTY: 711).
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If your fringe benefits cover your entire purchase, you’re ready. If any of your items or services are not authorized or your payment is used, you will pay the remaining amount. You can check your balance anytime from the NationsBenefits app.
Check out your Extra Advantage Card Welcome Kit to learn all the ways to redeem your quarterly allowance. Remember: Your program will arrive in the mail shortly after it starts. Or call 1-877-204-1817 (TTY: 711) to speak with a Nation’s OTC Member Experience Advisor about your account.
If you don’t have a new card or it needs to be replaced, they can send you a new one. These consultants are at your service 24 hours a day, 7 days a week.
Your Extra Benefits card makes it easy and affordable to prioritize your health. Visit the Aetna D-SNP member website at /MyDSNP to learn more.
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Your D-SNP plan comes with an additional benefit card. It works like a credit card. The card is preloaded with quarterly payments.
Take some time to review these helpful resources with your caregiver or family members who help with your health care. These documents will explain the details of your plan, how it works, and what it covers.
Today, it is possible to receive medical treatment in many places. You can go to your doctor’s office, practice, emergency care center or the emergency room. But how do you know what to choose when you’re injured or sick or need a vaccine? These tips will help you make the right care decision at the right time.
Your primary care provider or PCP should always be your first choice in non-emergency situations. Your PCB knows your medical history. They can help you manage common illnesses like the flu and chronic conditions like diabetes. They can prescribe medication and refer you to a specialist if needed.
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Can’t make an appointment with your PCP? If so, a no-appointment clinic like CVS MinuteClinic is a good choice for comfortable and cost-effective care. You will see a practicing nurse or physician assistant.
They can help treat rashes and minor wounds and diagnose common illnesses such as colds and flu. They may also perform routine tests such as blood pressure, blood sugar, A1C, and cholesterol tests. They can also give vaccines (like a Covid-19 or flu shot) and prescribe or refill medications.
While outpatient practices do not require an appointment, they operate on a first come, first served basis. So you have to wait and see. Many practices are located in or near a pharmacy. It makes it easier for you to take your medication. Can’t you go to the clinic? You can make an appointment for a virtual visit at Minute Clinic e-Klinik.
If your health problem is more serious, you can go to an emergency care center. They have doctors who can treat fractures, cuts that require stitches, nausea, vomiting, diarrhea, rashes, and fever. Most emergency care centers can take X-rays and get some test results while you wait.
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Finally, if you have a medical condition that requires immediate attention, go to the emergency room immediately. These include chest pain, difficulty breathing, sudden changes in mental ability, slurred speech, uncontrolled bleeding, head injuries, sudden vision loss or seizures.
If your condition is life-threatening or you are alone and cannot go to the emergency room on your own, call 911. This is especially important if
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