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Whether you flew somewhere — before the various coronavirus measures disrupted travel — to take your car to the store or just need to take a trip out of town, chances are you’ll need to rent a car in some point. If you have, you know that the car rental company you choose makes a difference.
People judge their car rental experience based on a variety of factors. As Michael Taylor, senior director of Travel and Hospitality Intelligence at J.D. Power, “At J.D. Power we quantify consumer priorities in almost every study we do… In 2019, the most important factor was cost and rental fees (accounting for 28% of -general satisfaction with the rental experience), this was followed by the rental car itself with 25% and the collection process with 23%. The reservation process, the return process, and the -branded shuttle bus experiences make up the remaining 25% of the overall experience.”
The Best Car Rental Companies Of 2022
Another key factor for the industry taking a big hit during the COVID-19 pandemic is simply being in business, with car rental giant Hertz recently filing for bankruptcy.
We’ve ranked the top 10 car rental companies in the United States, based on customer service satisfaction. As a reference, we mainly use the most recent customer satisfaction survey collected by J.D. Power and Associates.
Different companies tend to serve customers with different priorities. “There are brands that are more business-oriented (eg, Hertz, National, Avis) and brands that are more recreational-oriented (Frugal, Dollars, Budget),” says Taylor. “The main differences are in the frequency of rentals and membership in the loyalty program that each brand offers. Corporate contracts, special car ‘lots’ that offer a ‘better’ selection of vehicles, reserved lines of ‘ check out, etc. are features that ‘attract’ business tenants. .”
Overall, our pick for best car rental company is Enterprise, which has received high service ratings in publications for several years. Enterprise is regularly praised for its customer service, but other companies have their strengths as well — Sixt, for example, has the widest selection of rental vehicles, while car rental National offers membership in a very lucrative customer loyalty program. Dollar, meanwhile, usually offers the best reservation rates in the car rental business.
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Regarding the price, the rental cars vary. Most dealers offer a variety of models for hire, with compact cars being cheaper. However, this does not mean that people who choose cheap car rental will be more satisfied. “The cost and cost of the car rental experience really translates into the value received… One aspect of choosing a rental car (or car rental company) is to agree on the rental price and evaluate the experience according to your expectations. they were met at that price,” Taylor said. “If you pay more for a luxury rental (for example, a BMW), you have different expectations than you pay for a Fiat 500 rental. In both cases, if your expectations are exceeded, you will become a very satisfied renter. If the l – experience does not meet your expectations, You will be dissatisfied.”
The city you are renting from and the time of year also play a role (New York, for example, is very expensive, and the holidays will raise the rent). Finally, you’ll get the best car rental discounts by booking three to six months in advance — after that, prices go up. Making reservations too far in advance of your trip can also result in higher costs.
Typically, a car costs between $20 and $70 per day, although you can save money with a longer lease. You’ll also want to book online for the best prices — sites like Kayak and Travelocity are good places to start looking for car rental services.
If the company has an easy-to-use app, it can have a big impact on the hiring experience. “We have a separate study of the travel app,” says Taylor. “The clear winner back in 2021 was the Avis app. Hertz and Budget apps were rated slightly below average … Using the app significantly increased satisfaction with the rental process. Mainly, this is for two things: convenience and personalization of the experience. This app communicates to tenants what is going on with the rental, and makes it a bit more of a customized experience.”
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There are also other factors to keep in mind before booking a car. If you need more than one driver in the package or car seat, the rental company can accommodate you, but most will charge an additional fee per day. You may also be able to rent a car for a business trip through your workplace if your employer has an agreement with a specific car rental agency. Finally, most car companies will also offer an insurance plan when you rent. Adding rental car insurance when renting a car adds to the price, but it’s worth it.
And don’t worry — you’ll probably be happy no matter who you end up choosing. As Taylor explains: “When we looked at the top eight brands we ranked, there wasn’t much difference between the top brand (in 2019 it was Hertz) and the brand that followed it. All the scores for the top brands were in -800s (on a 1,000 point scale) and only 31 points apart from top to bottom for 2020. In this industry, there really is no “poor” player. The car rental experience is the highest rated part of the overall travel experience. Car rental satisfaction beats hotel satisfaction. , airlines and airports.”
1. Where are you going and for how long? The answers to these questions will inform the process and price of your rental vehicle.
2. Have you visited a place with a complete public transport system? If so, you may not need to rent a car.
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3. What kind of car do you need? If you are traveling alone and not traveling long distances, an economy car will suffice for rent. Evaluate based on your itinerary.
4. Do you need additional accommodation in addition to renting a car, such as a car seat or an additional driver in the plan? Do you want insurance when you book a car rental? What type of insurance do you need when renting a vehicle?
5. Which car rental service can you get the best price? Check various websites, including individual company websites, to find the cheapest car rental rates for the vehicle you are considering renting. Are there any hidden charges?
The company has been around for over 60 years and has grown to become one of the most respected and ubiquitous companies in all of vehicle rental. Early in 2021, the company swept the Travvy Awards, winning four gold and one silver awards in the Best Car Rental category.
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It also helps the company proudly give back — Enterprise has pledged $60 million to help fight hunger globally, and will plant one million trees in the United States each year for the next 50 years.
The USP of the Enterprise – unique selling proposition – is to collect customers and bring them to the rental office, an additional service that can also help to explain the presence of the company in this list.
Loyalty program: Enterprise Plus offers several tiers of rewards that each award drivers bonus points toward eligible rental dollars and free car upgrades. The number of rental vehicles you earn each year determines your tier eligibility.
Sample citations: For sample citations, we use the same criteria for
Best Rental Car Companies, Per J.d. Power: Hertz, Enterprise, Alamo
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